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Testimonials
Val, I just wanted to say thank you so much for going to such great lengths to make sure that the boots I ordered were shipped to me so quickly. I did get them before my concert. I got so many compliments on them and everytime i see them i yell out 'I LOVE MY BOOTS!' Thank you so much for all your help. I will continue to shop with you guys any time i need new boots. 3
Haley
SLC, UT
 
love the boots i ordered;they fit wonderful and Shipping was quick.Will refer other customers to you. Thank you.
Terry
Tennessee
 
I just received my third pair of Justin Ostrich full quilt skinned boots and as always, I am extremely pleased with the customer service each time. I usually have a question, and whether it be via the internet or by phone, 'Katie' os always eager to help and always has a great attitude! My family always buys via BootandTack and will continue to do so with Customer Service like yours. Blessings
art
usa
 
 
Quarter Acres Western Shop: (502) 331-7705
8/18/2018 12:24:47 AM
BootandTack.com Return Policy

We understand that sometimes returns and exchanges are necessary. We want to make sure we process your return or exchange in a timely manner.  Your unworn, unused item(s) may be returned or exchanged within 30 days of ship date. Exceptions: Christmas you will have  until January 30th to make any returns or exchanges.      Free Exchange shipping to you.  You the customer  are responsible for all return freight charges unless a shipment was shipped incorrectly or defective.   

A Restocking Fee of $50.00  will be charged  on SADDLES.

Damaged Items: If you receive an item damaged, you must contact us  at    sales@bootandtack.com  or by phone 502-331-7705  within  One week  of receipt of damaged or incorrect shipments. Manufacturer defects: Bootandtack.com has a three month return policy for manufacturer defects,   this does not include wear or comfort.  Please read our terms and conditions policy.

 

Returns & RMA (Return Merchandise Approval):

You can return / exchange  unworn, unused items within 30 days of ship date for a refund or exchange, less the original shipping and handling fees Please view Terms & Condition Policy Page. The refund will include the retail price paid, plus any applicable sales tax.  A $50.00 restocking fee on all  saddles.

1. Product must not show evidence of wear, the original tags must be attached a  copy of RMA, if you are unable to print a RMA please include a copy of your order and place in the box.  Please include what you would like to do  refund or exchange, if you would like to make an exchange, please include what you would like to do style # and size of the exchange. 

Please feel free to try on your boots, please stay on  carpeted areas. Once you have determined the correct fit, wear and enjoy your new boots.  No return or exchanges on boots worn outside or on  non-carpeted areas or they are yours to keep. 

You the  customer  are responsible for all return freight charges unless a shipment was shipped incorrectly or defective. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Refunds can only be issued against the credit card used on the original order. Please create  a return form on link below and include this in the box with the return item.  If you are unable to print a RMA please include  a copy of  your invoice.          
 

Print and Enclose your RMA form with the item: Write the item number and size of what you would like to exchange for, on RMA 

**Please note, your account will state Pending until bootandtack receives your item. **

Please ship to:

BootandTack.com
1124 Bloomfield Road

Bardstown, KY 40004   USA

502-331-7705

 
 
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